Housing

Our housing advisors are available in the Gateway each day to provide support and guidance to homeowners, tenants, private landlords, lodgers, students and people in tied or armed force accommodation on a variety of subjects including:

• landlord and tenancy problems
• tenancy agreements
• harassment
• notices
• illegal eviction
• mortgage arrears
• relationship breakdown
• domestic violence
• homelessness
• finding accommodation
• choice-based lettings

Housing officers are available Monday, Tuesday, Wednesday and Friday from 9.30am to 4pm, Thursday 10am to 4pm and Saturday 10am to 2pm.

For more information, visit Ashford Borough Council’s housing website or pay a visit to the Civic Centre, Ashford Gateway or Tenterden Gateway and access one of our Self Help kiosks.

Take a look at our Housing Plus DVD, this film is intended to be used to raise awareness about the services offered around housing and employment, and benefit advice.

 Choice Based Lettings

Is a drop-in service for submitting your Ashford Borough Council Housing application form and documents.

Tuesday and Friday 9.30am - 12.00pm

Want to get on the property ladder? Visit Moat Housing website.

Help for homeless people

If you are homeless or are at risk of becoming homeless, the charity Porchlight can help.

Porchlight is a Kent based charity that works to change people’s lives for the better. We help the most vulnerable and isolated people in our communities to access housing and related support services. We work with individuals, organisations and government to prevent the breakdown of our communities and reduce poverty. We are a forward thinking and innovative charity, passionate about helping people and communities.

Advisors from the charity are available in the Gateway every Tuesday 10.00am to 12.00pm to help the most vulnerable and isolated people access housing and related support services.

For more information, call 0800 567 7699 or visit the Porchlight website.