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County Duty Service is the main access point for people wanting help and advice concerning themselves or others. Duty Officers can carry out preliminary assessments for referral onto specialist teams. This service is available to anyone in the community wanting to reach social care professionals for advice.

Duty Officers can also offer assistance if:

  • Children need protection
  • Families are under stress
  • Children are seriously ill or disabled
  • People with a disability need advice or support
  • People are unanble to look after themselves properly
  • Carers need assistance with caring for vulnerable adult
    Adults need protection because they are frightened or worried by something
  • Older people need help because they are having difficulty looking after themselves and their home

Duty Officers are also available to

  • Provide information packs
  • Offer signposting and advice on other relevant agencies
  • Self assessment - how to access Social Services on-line through Kent Social Services
  • Self referral - how to access Social Services on line through Kent Social Services

For more information on accessing County Duty services please click here
 call 0845 824 7247

   
 
 

The OT and Sensory Disabilities Unit is a specialist service for people with physical and/or sensory disabilities. It works in close partnership with other organisations to engage Disabled Facility Grants to help fund adaptation programmes.
The unit helps people to:

  • Enhance independence
  • Take control over their lives
  • Live in their own homes as safely as possible

The unit offers the following services at the Gateway:

  • Assessments
  • Advice and provision of equipment
  • Advice and adaptation of homes
   
 
 

There is also a fully adapted bathroom and kitchen at The Gateway. These are fantastic environments to provide real, practical advice and initial assessments.

You can book an appointment to see or use the bathroom and kitchen.

Simply ask at the reception desk or call 0845 8 247 247 and ask for Ashford Gateway.
   
 

Registrars
 

Ashford Registration Service (for registering births and deaths)

From the 27th April you will be able to register births and deaths at The Gateway Centre. A registrar will be available every Thursday from 9am - 4pm. They will be in the small meeting room upstairs on the second floor.
 
 

Domestic Violence drop-in service will be available which is a multi-agency initiative that brings together representatives from family support social services, the police, victim support, solicitors, benefits and housing. Victims of domestic violence can access information and support that will assist in making decisions about their future. This includes free legal advice, housing and advice about welfare benefits.
For more general information services for Children & Families and Adult Services go to caring
please click here
   
 

 

Access to the Direct Payment support scheme is available at the Gateway. The scheme comprises of advocacy, advice, information, managing direct payments, finance and staff employment payroll.

For more information on the Direct Payment scheme, please click here
call 01304 841 987
SMS text 07971 5245151
 email louise.watch@kent.gov.uk

   
 

 

Kent Community Wardens will be available for consultation between 9am and 1pm. The wardens will be in a position to signpost customers to the relevant agencies for guidance and assistance.

   
 

 

Connextions offers information, advice and guidance services for all young people aged between 13 and 19. An officer is available for one advice session a week, on issues such as:

  • Careers
  • Employment
  • Training
  • Leisure
  • Health

Please click here for the latest advice sessions

Click here for more information on Connextions
call 01233 647862.

   
 

 

The Jobcentre Plus network is made up of Jobcentre Plus offices, Jobcentres and Social Security offices. At Jobcentre Plus, we aim to help:

  • more people into paid work
  • employers fill their vacancies, and
  • give people of working age the help and support which they are entitled to if they cannot work
For more information and details of your nearest office click here
   
 
 

Self-Assessment gives you the choice to assess your own care needs or carry out an assessment on behalf of someone else online. This service is aimed at adults who are finding looking after themselves increasingly difficult. For example you or someone you know may be having difficulty getting in and out of the bath, managing stairs or some aspects of personal care.

Self-assessment is open to people who live within Kent County Council's boundary, are 18 years or over and who are not currently receiving any social care support.

To complete an online self-assessment click here
 
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